1. Why are SmartMinute Plans a smart way to stay connected?
SmartMinute Plans is a smart way to stay connected every month without the hassle
of receiving a surprise bill at the end of the month. Choose and prepay from a selection
of low monthly calling plans that will fit your calling needs from dates 2nd
– 31st days of each month. Since you prepaid for your service, there
are no surprise bills at the end of the month. Unlike other prepaid services, your
service automatically continues every month.
2. When is the usage cycle for Smart Minute monthly plans?
SmartMinute monthly plans must be used from the 2nd -31st
day of each month.
3. What if I purchase my SmartMinute Plan in the middle of the month ie. the 22nd
day of the month?
You will receive a credit on your second bill for the minutes you did not use for
the first month. Then, you will start on the regular talk and billing cycle from
the 2nd – 31st days of the month.
4. What if I run of out my SmartMinutes in the middle of the month?
We offer two convenient ways to continue with your service if you run out of minutes
on your SmartMinute monthly plan: Auto5 and
a SmartPocket Account.
5. Do I have to maintain my Smart Minute monthly plan every month?
Yes. You must continue your service every month to avoid reactivation charges.
6. Is there an annual contract with my service?
No. We do not require a contract to be a SmartCashMobile customer.
7. What is Auto5?
Since our SmartMinute monthly plans are prepay, we make it convenient for you to
protect yourself from service interruption in the event your run out of minutes.
Whenever your SmartMinute Monthly Plan hits zero minutes, your account will automatically
add $5.00 worth of talk time to your account so you can continue to talk without
service interruption. The $5.00 will only be charged to your account if and only
when your SmartMinute monthly minutes are down to zero. This takes away the worry
of embarrassing service interruption while you are on a call.
During Shop & Check Out, you will be offered the Auto5 program when you select
your SmartMinute Plan. If you are a current customer and you are now interested
in signing up for the Auto5 program, please call customer care at 1 (888) 9TELAVA
or 1(888) 983-5282.
8. Does my Auto5 expire at the end of the month?
No. The balance on your Auto5 account is available for 1 year.
9. Is there a refund on Auto5?
No. There are no refunds on Auto5.
10. What is a SmartPocket Account?
A SmartPocket Account is extra minutes you can purchase when you run out of your
monthly SmartMinutes within the month.
11. Can I purchase a SmartPocket Account only without a SmartMinute monthly Plan?
No. You must be an existing customer and a subscriber of a monthly Smart Minute
Plan in order to purchase a SmartPocket Account.
12. Is there a refund on a SmartPocket Account?
No. There are no refunds on a SmartPocket Account.
13. How do I purchase a SmartPocket Account?
Log in to ‘My Mobile Account’ and click on ‘Purchase a SmartPocket Account’.
14. Can I view my account online?
Yes. Go to the homepage and click on My Mobile Account. You will need your Username
and Password to log in. You can view and pay your bill, view your minute usage,
change your profile and much more.
15. How do I track my SmartMinutes for the month?
Log in to My Mobile Account to view your SmartMinute current usage.
16. When do I get charged for my monthly bill?
Payment is due on the 2nd day of each month and scheduled for AutoPay.
17. Why is AutoPay required to pay my monthly bill?
For your convenience, your monthly prepay service is set to AutoPay to continue
with your service plan without any service interruptions.